Customers Service Course

Customers Service Course

Necessary Skills For Effective Customer Service

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Author: Online Trainees
Length: 42 page(s)
Written: May 2018
Sales Rank: - XinXii Sales Rank
Views: 917

Category: Business & Politics » Marketing & Sales  |  Work: Training course
Keywords: Customer Service Course, customer service training courses, customer service, customer service training course, good customer service, customer service skills

The main focus of this course is to provide the necessary skills

The main focus of this course is to provide the necessary skills for effective customer service.

The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers.

Well trained staff have confidence and enjoy their work. They are more effective in what they do, and are more capable to meet customer requirements.

Training should be an ongoing process, and not just a once off event. It should become part of the company culture, and the accepted way of doing business.

Subjects covered in this course include

Effective Communication
Telephone Skills
Listening Skills
Dealing with Clients

The Main Purpose Of Staff Training

Effective Communication.
Listening Skills.
Customer Loyalty.


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About the Author


Member since: Feb 2014
Publications on XinXii:  1
Online Trainees produce manuals and courses on various subjects.

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