Frequently Asked Questions  

About XinXii
 What exactly is XinXii?

XinXii is Europe's leading indie eBook publishing and distribution platform

We empower independent authors and publishers to upload and sell any kind of self-written works in multiple formats. They have complete control over their uploads (description, pricing...). As eBook aggregator, XinXii converts eBooks to the ePub and mobi format and distributes to major eBook retailers all over the world (Amazon, iBookstore, Casa del Libro, Kobo...) - for free.

Readers have the opportunity to discover new authors in all categories and genres of the written word. The titles are ready for immediate download after purchase.


 What can I do on XinXii?

Authors, writers, publishers of eBooks, audiobooks and short texts can...

A) sell their eBook through their author page on XinXii
- without author contract
- in real-time, without technical skills
- with an own authorpage and online shop
- enter all information such as description, tags, cover, price...
- upload an eBook in one or multiple formats: PDF, ePub, mobi, doc, xls...
- high royalties per download
- consolidated real-time sales reports
- keeping full editorial and copyright control

or B) sell their eBook through their author page on XinXii and additionally on major eBook retailers
- we convert eBooks to the ePub and mobi format for free
- we distribute to the leading eBook-shops all over the world for free
- we provide consolidated sales reports

Readers have...
- the opportunity to discover new titles in all categories and genres
- an easy access to a huge variety of content
- can instantly download after purchase
- have the opportunity to rate and comment on eBooks


 What is the business model for XinXii?

We generate income through commissions from the sales of written works. How much we earn depends on what price an author considers for her/his eBook, and on how many eBooks are sold: On XinXii, every author or publisher set whatever price she/he wants for the eBook, and we earn our commission only if we sell the eBook. If you want to learn more, please have a look here.


 What does the XinXii Sales Rank mean?

We use an algorithm to generate the XinXii Sales Rank. It is a number that says how many titles sold more than other titles. The smaller the XinXii Sales Rank, the better the sales. It is not an absolute measure of sales quantity, but a relative measure of where one document stands among all others sold on XinXii.


 How do I delete my account?

Before we delete your account, please be aware of that your account is free and storage is unlimited! We are sure that sooner or later someone is searching for your document!

But if you absolutely want to leave us, please contact us on . Your information will be wiped from our servers within 30 days. We will confirm by e-mail the cancellation of your account. Meanwhile, we ask you to delete all your uploads.


 What is an "Indie Author"?

"Indie" (shortened from ‘independent’) can be defined as a collective name for creative forms of expression which is characterized by ‘do it yourself ’ ideology, most notably it can be found in the music, fashion and literature.

"Indie publishers", for example, are small and mostly young publishers, which are independent from big companies and "Indie Bookstores" are those which do not belong to a bookstore chain. "Indie books" are published and put on the market by the authors themselves without using the services of a publishing house. As a result, an author who is independent from publishers is called "Indie Author" .


For Readers | Purchasing on XinXii: Buying and Downloading eBooks
 How do I access an eBook I purchased?

After you purchase an eBook, you will be directed to your XinXii account where you can download your file(s) in the "Orders / Invoice" section.


 What payment methods does XinXii offer?

You can pay by PayPal or Credit Card. Please note that we use Worldpay as a partner for credit card transactions and they implement state of the art security tools and techniques to ensure that your card details are secure. XinXii does not have access to any of your credit card details.


 Is everybody allowed to rate and comment on a document?

No, you can only rate and comment on a document that you have bought on XinXii.


 How can I rate and comment on a document?

Log in on XinXii, go to the title you would like to rate and comment on and click on the "ADD COMMENT" button at the end of the description text.


 Can I comment anonymously?

Yes, totally. XinXii's comment system is designed so that you can register and post anonymously.


 The download does not correspond to the seller's description. What should I do?

If the publication which you have downloaded does not match with the description text, then please get in touch with us at . Please remember to include details of why you consider that the publication is faulty. We will contact the author/seller to resolve the issue. Thank you!


 How do I contact an author?

Just send us an email at , and we will forward your message along.


 Does XinXii check uploads for viruses?

Yes. We check uploads for viruses, but this doesn't mean that you will never get a virus. We recommend to have an UP-TO-DATE virus program installed on your system.


 How do I redeem a coupon code on XinXii?

In order to redeem a coupon code and download the eBook free of charge, add the eBook to the shopping cart, log in to XinXii and go to check-out. Enter the code under "Mode of Payment" and wait a moment for the code to be recognized. Then a second window appears with the download link.

Note: The authors can specify a validity period for each code. When you experience an issue redeeming your coupon code, the promotion has probably ended.


For Authors | Before publishing: Getting started
 What kinds of documents can I publish on XinXii?

You can upload and sell (almost) any kind of written work - in all categories and genres: poems, recipes, study notes, manuals, guidebooks, textbooks, business plans or PhD theses. There is no minimum number of pages and no restriction on the writing style. We accept many filetypes including Word (.doc), PDF (.pdf), text (.txt), PowerPoint (.ppt), Excel (.xls), Postscript (.ps), mp3, .mobi or ePUB.

Inappropriate material, Reseller eBooks and content that violates our Terms of Use are removed as soon as they are detected or reported and the publishers are excluded from the platform.


 What does it cost to publish on XinXii?

Nothing: Publishing on XinXii is FREE! We do not charge any service (one-time-fees or transaction fees e.g.), and no additional costs will occur. We do not reduce royalties by fees such as payment processing fees (by PayPal e.g.), retailer discounts, costs due to erroneous or fraudulent transactions or credit card charge-backs.


 Can I publish under a pseudonym or pen name?

Yes. If you don't want to use your real name, use a pseudonym and put it in your author profile.


 Can I publish under multiple pen names?

Yes, you just need to open one single XinXii account to manage multiple pen names.


 I publish under a pen name. Can a customer see my "real" name?

No, a customer can only see the information which you publish on XinXii or in your eBook. We never pass your registration information to any third party.


 Is there a minimum number of pages required?

The short answer is: no.


 Does XinXii require exclusive publishing contracts?

No, we do not demand an exclusive distribution deal. You retain all ownership rights, and you are free to publish your eBook elsewhere. To avoid angry customers it is just important that an eBook being sold on XinXii is not published as a free version somewhere else.


 Does XinXii requires a contract duration?

No. On XinXii, you benefit from a complete control over your online store: you can remove an item whenever you want to.


 How does XinXii compensate authors and publishers?

On XinXii, you set whatever price you want for the eBook and keep...

 70 percent of net sales
     for works and eBooks with a list price greater than $2.49 / £1.59
 40 percent of net sales
     for works and eBooks with a list price at or between $0.99 and $2.48 / £0.89 and £1.58

... for every purchased eBook on XinXii. Please check the information page in the "My XinXii > Manage Uploads"-section for the specific royalties on sales transacted via XinXii distribution partners.

XinXii royalties are "net royalties": The "net sales" is equal to the eBook's net sales price. We do not reduce royalties by fees such as payment processing fees (by PayPal e.g.), retailer discounts, costs due to erroneous or fraudulent transactions or credit card charge-backs.


 How do I get paid?

To receive your royalties, you can choose between PayPal and Bank Transfer as payment method (-> "My XinXii > Author: edit account information"). Please note, that we perform transactions via Bank Transfer only in the European currency zone and in Euro (more information: SEPA).

Once the minimum amount of EUR 20,00 (~ US$ 27.00 / GBP 17.00) has been confirmed, you can request the payment by click (-> "My XinXii > Sales History"). The amount will then be paid at the end of the following month after being requested.

A real advantage on XinXii: You can select the currency in which you want to be paid by us (USD, GBP or EUR).


 Does an American author have to give a tax identification number?

At XinXii.com, an American author is not asked to give a tax ID number, just name and address.


 Can I publish PLR eBooks or content bought via eBook licensing systems?

No. XinXii is only for original works by their original author or publishing houses. It is not allowed to sell eBooks that you've purchased anywhere (PLR eBooks or eBooks with reseller rights). Please note, that the unauthorized re-selling will result in immediate account termination, and all earnings will be forfeited, per our Terms of Use.


 I want to manage my account in USD or GBP. Does XinXii make a conversion from Euro?

You can choose the currency, in which you want to manage your XinXii-account (that means the currency in which sales prices are settled and transactions of revenues are made). So if you select USD, you will be paid by us in USD (w/o conversion).


 Do I keep all rights to my documents?

Yes, you keep all rights to your work and you grant us nonexclusive rights to use the work you upload to us.


 Is Germany's VAT being deducted from an author's revenue?

As XinXii is an European based company, we have to warrant two aspects:

- we have to pay the German VAT to the tax office for each eBook sold (19%)
- the VAT must be always included in the final price of all products listed on XinXii

So after a sale, we have to transfer the VAT to the tax office, and the author will get his percentage of the net price as provision/royalty.


 Where can I subscribe or unsubscribe to the XinXii Newsletter?

Enter your email address here to have XinXii news, updates, and the latest information on book marketing delivered directly to your inbox!

Enter your email address here to unsubscribe from the XinXii Newsletter.


For Authors | Publishing on XinXii: Uploading Documents
 Which file types does XinXii support?

You can upload your eBook in the following formats. Please note that we support the multi-format-upload, so you don't need separate entries for each filetype.

- Adobe PDF (.pdf)
- ePUB
- Microsoft Word (.doc/ .docx)
- Microsoft PowerPoint (.ppt/.pps/.pptx)
- Microsoft Excel (.xls/.xlsx)
- Mobipocket / Kindle-Format (.mobi)
- mp3 (Audio Book)
- OpenOffice Text Document (.odt, .sxw)
- OpenOffice Presentation Document (.odp, .sxi)
- OpenOffice Spreadsheet (.ods, .sxc)
- Plain text (.txt)
- Rich text format (.rtf)


 My file type is not supported. What can I do?

We recommend to use Zamzar (www.zamzar.com) - a free online service, that converts any file type to any other file type.


 Is there a maximum upload size for a file?

By default, the maximum size of a file to be uploaded is around 150 MB. If your file exceeds the maximum size allowed, please contact us on - we will find a solution :-)


 Can I upload my eBooks via FTP?

If you want to upload more than 100 eBooks at once, please contact us on , so that we can give you a secure access to our FTP server.


 Do I have to set a minimum purchase price?

The purchase price is the amount you set for your work. It is the amount that buyers will be charged. The lowest amount that you can charge for a document is 0.99 US$ / GBP.

As you have full editorial control over your documents, you can see what is selling and change their prices accordingly.


 Does XinXii review the items?

XinXii allows authors to make their own choices throughout the publishing process. We do not exercise any editorial control over the information entered - as long as the user does not violate our Terms of Use.


 How long does it take my eBook to show up after I upload it?

Your eBook is published instantly after your upload. But you can modify the description, the price etc. online at any moment and in real-time.


 Do I have to open another account in order to publish an eBook in a different language?

If you want to upload eBooks in different languages, then you do not have to open another account. You just click on the "Publish"-tab, fill in the provided fields and select the language. The eBook is then automatically listed on the corresponding XinXii-site (-> xinxii.fr or xinxii.es for example).


For Authors | Publishing with ISBN
 Kann ich mein eBook über XinXii auch dann verkaufen, wenn es bereits eine ISBN hat?

Ja, Du kannst über uns auch eBooks verkaufen und ausliefern lassen, die bereits eine ISBN haben.


 Is a copy delivered to the German National Library?

Yes, when you obtain an ISBN through us, we are sending a copy of your eBook to the German National Library.


For Authors | Distributing via XinXii (iBookstore, ...)
 What does "distribution" mean?

"Distribution" means that we deliver the eBooks already published by us to other eBook shops on request by the author, so they could be additionally presented and sold there. We have established partnerships with leading eBook shops worldwide ("XinXii distribution partners") which we constantly expand.

The advantages - Indie authors...

- expand the reach of their books
- increase the chance of a bestseller
- can offer their works on shops to which they have not had access before
- can cover all leading shops with a single registration on XinXii ("All-in-one" solution)


 What are the requirements to be distributed?

To qualify for a distribution, your eBook must be accepted to our Premium Catalog. The minimum criteria are:

- ISBN (except: Amazon, Barnes & Noble, Casa del Libro)
- a proper copyright page
- quality book cover in jpg-format (note: the iBookstore requires a width of at least 1.400 pixels)

The requirements do not reflect a judgment of the quality, marketability or topic of your eBook.


 How can my eBook be distributed to major eBook retailers (iBookstore e.g.) by XinXii?

At the beginning of the publishing-process, we'll ask you if you want to sell your eBook on your XinXii-authorpage only, or if you want us to distribute your eBook on the major eBook retailers as well - and if yes, on which one(s).

If you have decide to distribute your eBook through us, you will fill in the provided fields (category, title, summary, pages, keywords, your profile etc.), enter the sales price and upload your eBook (in one or multiple formats) - and select the eBook shops. We will then proceed and take care of the conversion and the shipment.


 Can I individually select my preferred distribution channels?

Yes, you can choose between all eBook retailers - we do not distribute to all retailers automatically.


 Is a distribution by XinXii free of costs?

Yes.


 What are the royalties for sales transacted via XinXii retail distribution partners?

For more information on the different royalties we pay per XinXii distribution partner, please have a look on our information page in the left-hand side column in"My XinXii > Manage Uploads".


 Is my upload automatically converted to the ePub- and/or mobi-format?

If you have the ePub- and/or mobi-version of your eBook, we ask you to upload it on XinXii. If you can't provide your eBook in ePub a/o mobi, just upload the .doc- or .pdf-file, and we will do the conversion for you - free of costs.

Note: We only convert eBooks for a distribution.


 How long does it take my eBook to show up there after I upload it on XinXii?

We reflect the shipping date in your XinXii Dashboard (see "All Uploads > Distribution Status""). Once we ship your eBook to a retailer, it can take anywhere from a few hours to a couple of days before it appears on their digital shelves.


 To which eBook retailers distributes XinXii?

- Amazon (all Kindle stores)
- Angus & Robertson (Australia)
- Barnes & Noble
- buch.de
- buecher.de (Germany)
- Casa del Libro (Spain)
- Der Club Bertelsmann (Germany)
- donauland.at (Austria)
- e-Sentral (Southeast Asia)
- Family Christian (USA)
- Flipkart (India)
- Fnac (.com/.pt)
- Hugendubel (Germany)
- iBookstore
- Indigo (Canada)
- Kobo
- Libris (Netherlands)
- Livraria Cultura (Brasil)
- Mondadori (Italia)
- o2 (Germany)
- OTTO Media (Germany)
- Rakuten (Japan)
- Thalia (.de/.at/.ch)
- Vodafone live!
- Weltbild (.de/.at/.ch)
- Whitcoulls (New Zealand)
- WHSmith (UK)

Click here for more details.


 How do I check to see if one of the eBook retailers is carrying my eBook?

We will provide this information on your dashboard (see: "All Uploads"). Please note, that it take anywhere from a few days to a couple weeks to appear at a retailer.


 How do I locate my eBook in the iBookstore?

1. Direct Search
Just download the free Apple iBook App on your iPad, iPhone or iPod Touch, and then search your eBook by book title or author name. Please note that Apple provides the iBookstore in 32 countries, so if your eBook hasn't yet been distributed to a specific country, then you won't find it there. XinXii usually distributes to all 32 countries.

2. Search via Weblink
You can find your eBook via the following hyperlink:

http://itunes.apple.com/uk/book/isbn978xxxxxxxxxx


 One of XinXii's distribution partners is listing my book incorrectly. How do I fix?

Please send us an email at , and send us the direct hyperlink to the retailer's listing with a clear explanation of the issue. Please, don't contact the retailer, we will expedite the correction for you.


 Can I see my consolidated sales on XinXii?

Yes, we provide consolidated sales reports. But please note that sales at retailers are reported back to us on a delayed basis. So there will be a lag time between sales, the time we receive the reports and the payment. Once we receive the reports, we will reflect this data in your dashboard.


 How can I further distribute my eBook after the initial upload?

When you have already published your eBook on XinXii and would like to offer it on other eBook shops, then just write us an email at with the following information:

- Title
- Author's name
- Desired sales channels
- ISBN (except for Amazon, Casa del Libro and Barnes & Noble)

Please note that you should have uploaded a book cover with a width of 1400 pixels and mentioned the book title and author's name.


For Authors | After Publishing: Managing & Selling Documents
 Can I change a document once I've published it on XinXii?

You you can make changes to your document locally and upload the changed document as a new revision: Please click on "Edit" beside the title and upload the new version at the bottom of the page. The new version will replace the old one while retaining the document's statistics and comments. The document's URL will remain the same, too.


 How do I modify my entries (e.g. cover, description or price)?

You can edit your entries in the "My Uploads > Manage Uploads" section, where a summary of the titles of all the entries you have added to XinXii will be visible. Please click on the "Edit" button beside the entry you wish to edit.


 Is it possible to upload my eBook in another file format after the initial upload?

Yes: Please click on your upload summary ("My XinXii > Manage Uploads") and choose "Edit" next to the corresponding title. At the bottom of the page, you can upload your eBook in an additional format:



-> You do not need to create a new record for each new file format.


 Can I download my own files?

Yes! Please go to "My XinXii > Manage Uploads", and click on "Edit" beside the relevant title. At the end of the site, you can see a list of your uploaded files; you can download each here.


 How do I find how many people downloaded my document?

XinXii provides a real-time sales report in your account (see "My XinXii > Sales Statistics"). You'll see which document has been bought and when but but you won't be able to find out who your customers are.


 Can I see who has bought my document?

No, it's not possible to see *who* exactly bought your files, unless the customer comments on your document after purchase by name.


 Does XinXii provide real-time sales reports?

Yes, any purchased download is reported instantly in your sales statistics.


 How do I get paid?

To receive your royalties, you can choose between PayPal and Bank Transfer as payment method (-> "My XinXii > Author: edit account information"). Please note, that we perform transactions via Bank Transfer only in the European currency zone and in Euro (more information: SEPA).

Once the minimum amount of EUR 20,00 (~ US$ 27.00 / GBP 17.00) has been confirmed, you can request the payment by click (-> "My XinXii > Sales History"). The amount will then be paid at the end of the following month after being requested.



A real advantage on XinXii: You can select the currency in which you want to be paid by us (USD, GBP or EUR).


 How can I promote my eBooks?

Once your work is on the XinXii Store, we encourage you to promote your work if you want to increase sales. Just have a look on our Social Media for Authors site where you can find a variety of useful online tools including the right use of Social Networks, Twitter, Press Releases, Booktrailer and XinXii Author Badges.


 How can I link to my eBooks on XinXii?

If you have your own web page or Blog, you can use our buttons or your personal link to link your visitors to XinXii! Just have a look in the "My XinXii > Marketing" area.


 Can I put my documents offline or delete them?

If your work's not yet ready to be published, or you need to make some changes to it, you are able to put your project offline. To disable viewing an entry, go to the "Manage Uploads" section in your personal XinXii area. Then, beside the titles, click on the red/green square to put it offline/online - or click the "delete"-button to remove it from the XinXii marketplace.


 What if no one purchases one of my eBooks? Will XinXii remove them after a while?

No, XinXii won't remove your documents. They will remain for sale on the XinXii Store until you choose to remove them - regardless of how many people buy them.


 How do I generate a coupon code for my eBook?

You can generate coupon codes for your eBook - namely under "My XinXii > Coupon Manager". The please click on "Create new coupon code" and submit the following information:

- Code:
You can either use the automatically generated code or you enter one ( for example Easter12)

- Number of downloads:
You can limit the number of downloads or allow unlimited downloads.

- Validity:
You can specify when the promotion starts and how long it lasts (between 1 and 12 days).

Now you have to distribute the coupon code! The readers submit the code when checking out and they can download the book free of charge.

You can check the number of the redeemed coupons in the section Coupon Manager as well as delete/deactivate the coupon code.

If you need ideas how to use coupon codes for marketing your eBook: you can find tips and examples here!