Retail Selling

Dynamic Managers Guide To Retail Sales

Author: Dave Donelson
Pages: 18
Language: English
Publication date: 28/05/2011
0.76 €
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Adobe PDF format Adobe PDF format
How to sell more to more customers in the retail environment
Retail selling should be an active process. Salespeople in stores don’t have to wait for the customer to buy something—they can increase sales and earn bigger commissions with some simple creative selling techniques. The result? The customer buys more items more frequently. The retail store environment makes a difference, too.

The retail salesperson can sell more by using creative selling methods to present product benefits, overcome objections, and close the sale, but they also face other challenges and opportunities. Determining customer needs is difficult when the customer can just walk away. Building a base of repeat business is tough when the customer initiates most transactions. The store surroundings can help—or hinder—the salesperson’s efforts.

All of these challenges can be overcome, however, and the salesperson can increase sales by applying some common sense, no-pressure selling tactics.

“Retail Up-Selling” explains how to increase the size of each customer’s order without using hard-sell methods.

“Creating An Effective Retail Sales Environment” helps the store owner or manager see what the customer experiences when they come through the door.

“Should Retail Art Gallery Prices Be Negotiable?” is a case study that applies to retail sellers in all markets.

“Selling Intangibles In The Automotive Aftermarket” is a case study about linking profitable items like service to retail purchases.
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The most important skill Dave Donelson learned as a journalist was how to ask questions and truly listen to the answers. That skill helped him in his sales career, too, and was even more important when he became an entrepreneur. Listening to other business owners talk about their successes, failures, experiments and tried-and-true tactics helped him not only avoid repeating their mistakes but encouraged him to persevere and try new strategies. The stories and advice of hundreds of small business owners and managers inspired the Dynamic Manager Guides.

Dave Donelson's careers as a broadcaster, entrepreneur, and writer have taken him to many interesting places, not the least of which is inside hundreds of American businesses. Since 1999, he has been a full time freelance writer, publishing numerous books and regularly contributing to national business magazines and dozens of trade publications serving industries from the automotive aftermarket to sporting goods retailing. He also speaks regularly before groups of all sizes. In previous years, he was an entrepreneur, sales trainer, and management consultant. His clients have included one of every seven commercial TV stations in the US. He's also worked with companies engaged in heavy manufacturing, construction, engineering, industrial sales, general retailing, and consumer services. As an entrepreneur, he founded three companies, owned two TV stations, a steel fabricator, and a construction company, and assisted numerous other businesses in various fields.

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