Exam Dumps 7491X study materials PDF

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7491X study guide Avaya Aura® Call Center Elite and Call Center Elite Multichannel Support Exam
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Exam Number/Code:7491X

Exam Name:Avaya Aura® Call Center Elite and Call Center Elite Multichannel Support Exam


Questions and Answers:65 Q&As

Exam questions:

A call center where agents handles customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received.
What feature would you suggest the call center offers a survey to the people who have called?

A. VDN Return Destination
B. VDN Interflow
C. VDN Override
D. VDN Vectors

Answer: A

Which two vector variable types are strictly global in scope? (Choose two.)

A. stepcnt
B. dow
C. value
D. ani
E. collect

Answer: C,E

When viewing TTrace Process Output, which two statements are true about the output windows? (Choose two.)

A. the title bar of the output window shows the date and time
B. the title bar of the output window shows the process name, the host name, and the process ID
C. the system displays outputs with the newest at the bottom of the display
D. the system displays outputs at the top of the display
E. the window shows the last 1000 lines of the log file

Answer: B,C

Which component of Call Center Elite Multichannel is used to configure the communication resources such as agents, extensions and vectors, and uses AES to communicate with the AES Call Center Multichannel XML Server?

A. Call Center Elite Multichannel Desktop
B. XML Database
C. XML server
D. Communication Manager

Answer: C

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